frequently asked questions

1.     What services does OLV Outpatient Clinic provide?

OLV provides mental health services to children, adolescents and adults. A person’s mental health is very important to a person’s overall well-being. We offer mental health counseling at our main clinic and in 7 Buffalo Public Schools in partnership with SAY YES.  Our clinicians follow a person centered and trauma informed approach and works closely with each individual to address their various needs.  In addition to providing mental health and medication management services, we work with additional programs such as Health Home, CFTSS, HCBS and can provide referrals to additional services that may be right for you and your family.


2.     What are common signs and symptoms of mental illness?

Some commons signs and symptoms of mental illness include: Depression; excessive fear, worry or anxiety; suicidal or homicidal thoughts; excessive anger or irritability and social withdrawal are just a few signs.


3.    How common is mental illness?

Millions of Americans are affected by Mental illness. According to the National Alliance on Mental Illness 1in 5 U.S adults experience a mental health illness, 1 in 25 U.S Adults experience a serious mental illness and 17% of youth ages 6-17 years old experience a mental health disorder each year.


4.    What ae the most common types of mental illness?

There are many types of mental illness, but some of the most common types are depression, anxiety, PTSD, Obsessive Compulsive Disorders and Bipolar Disorder.


5.    Can mental illness be prevented?

While there is no way to prevent mental illness completely, seeking treatment early can help you manage and recover from a disorder. Being able to recognize the warning signs of mental illness is the first step in the recovery process.


6.    Can family members participate in the treatment process?

Yes, mental health illness not only affects patients but those who are close to them.  We encourage family members to participate in the entire behavioral health treatment process.


7.    What if I don’t have medical insurance, can I still be seen?

Yes, we offer a sliding fee scale program.  Ask our staff about the application process.


8.    How can I make an appointment?

You can call our office at 716 828-9651 to schedule an appointment.  Appointments are normally scheduled within 1-2 weeks.  We offer emergency appointments on Tuesday and Thursday 8 am- noon by appointment.