Outpatient Clinic

Opening doors to mental health services for youth and family

For more than 30 years, the OLV Human Services Outpatient Clinic has been a beacon of hope for youth and families in Western New York facing mental health challenges. We provide care and counseling for children, adolescents, and adults with behavioral, emotional and psychiatric difficulties of varying levels of severity.

Licensed, Masters level therapists work with the support of a Board certified psychiatrist to provide over 400 children each year with the treatment they need, helping to strengthen families and communities. Treatment plans are tailored to person and may include Individual therapy, family therapy, and group therapy, as well as medication management.

Our program serves over 29 school districts and also provides services through satellite clinics in the Buffalo Public School System.

Outpatient Clinic Highlights

  • Centrally located at 790 Ridge Road in Lackawanna
  • Open daily and Saturday

Monday - Thursday: 9am-8pm
Friday: 9am-5pm
Saturday: 9am-2pm

  • Regulated by the Office of Mental Health and the Joint Commission on Accreditation of Healthcare Organizations

Outpatient Program Highlights

  • Licensed therapists skilled in many areas of work with children and families including:










-Communication Difficulties



-Bipolar Disorder


-Domestic Violence

-Sleep Problems

-Step Families


  • Therapists have advanced training in areas such as trauma informed therapy, play therapy, art therapy, self-psychology, cognitive behavior therapy and sexual abuse treatment.
  • Team approach to collaborate on individualized treatment plans
  • Families have access to a Family Advocate who can assist them with navigating the special education system as well as linking to community services.
  • Therapy dog program helps alleviate anxiety in children during sessions
  • Medication management, closely monitoring prescriptions, doctor visits, etc.
  • Mental health emergency contact through Spectrum CARES
  • Participation with various insurance plans including Medicaid


Contact Us

Contact us if you are dealing with a non-medication related crisis after hours and need to speak with a Baker Victory Services clinician.  Please first call 911 if someone is at immediate risk of hurting self or others.

Outpatient clinic after hours line: (716) 200-2412

You may continue to use Spectrum CARES for mental health emergencies (see below)
Mental Health Emergency Contacts

Spectrum CARES - 882-4357
Service providing crisis phone counseling and emergency outreach for child and adolescent mental health issues with 24-hour availability.

Crisis Services - 834-3131
Service providing crisis phone counseling and emergency outreach for adult mental health issues with 24-hour availability.

Erie County Medical Center
Psychiatric Emergency Room (CPEP) - 898-3465 or 898-3389
•    For additional support and services, please see our Resource Directory.

For more information on the Outpatient Clinic, please call 716-828-9651.



Subscribe today and you'll receive our quarterly e-newsletter, filled with all the latest OLVHS news and stories!